Privacy Policy

1) Scope & Who we are

This policy applies to all visitors, shoppers, service users, influencers, and members/associates participating in our MLM plan. Company: Fame Ladder Skills and Education Pvt. Ltd. ("FameLadder"). Website: fameladder.in.

2) Information we collect

• Account & KYC: name, contact details, gender (optional), address, identity/age proofs if required by law and for payouts.
• Transactions: order details, payments, wallet balance, BV/PV volumes, commissions, refunds, shipping info.
• Usage & Device: log data, IP address, device identifiers, app/browser info, pages viewed, interactions.
• Cookies & Similar Tech: to keep you signed in, remember preferences, measure performance, and for limited advertising/analytics where permitted.
• Support & Communications: messages, call recordings (where disclosed), feedback, surveys.
• Home Services: appointment details, service location, preferences, photos you upload for consultations.

3) How we use information

• Provide, personalize, and improve the Services.
• Process orders, subscriptions, payouts, commissions, and rewards.
• Verify identity (KYC), prevent fraud, ensure platform integrity.
• Send transactional notifications and (with consent/legitimate interest) marketing updates.
• Comply with legal obligations (tax, accounting, consumer protection, IT rules).

4) Legal bases (India)

We rely on your consent, performance of a contract, compliance with law (e.g., tax, KYC), and our legitimate interests (security, service improvement). Where required, we will seek explicit consent.

5) Sharing your information

• Service providers: hosting, payments, logistics/couriers, CRM, analytics, SMS/email gateways.
• Compliance & law enforcement: when required by applicable law or to protect rights and safety.
• Corporate events: business transfers subject to this Policy’s protections.

6) Cookies & analytics

You can control cookies via browser settings. Blocking some cookies may impact core functionality. We may use analytics tools to understand performance and improve the Services.

7) Data retention

We keep personal data for as long as needed to provide Services and meet legal/accounting/tax requirements. Commission and payout records may be retained for statutory periods.

8) Your rights

• Access, correct, update your information.
• Request deletion where legally permissible.
• Withdraw consent for marketing at any time.
• Manage cookie preferences via your browser/device.

9) Security

We use reasonable technical and organizational safeguards. No method of transmission or storage is 100% secure; please use strong passwords and keep your credentials confidential.

10) Children

Our Services are not directed to children under 18. If you believe a minor has provided data, contact us to delete it.

11) International transfers

If data is processed outside India, we ensure appropriate protections and agreements with processors.

12) Grievance Officer & contact

Grievance Officer (per applicable IT Rules):

• Name: To be appointed
• Email: grievance@fameladder.in
• Address: Fame Ladder Skills and Education Pvt. Ltd., Full office address, City, State, PIN, India

13) Updates to this Policy

We may update this Policy from time to time. Changes take effect when posted here. We will notify you of material updates as required.